FAQs

    • What is Zenvya?
      Zenvya is a Pakistan-based online beauty and cosmetics store offering authentic products, free delivery, and cash on delivery.

    • Are your products original?
      Yes, we only sell 100% genuine products sourced from trusted suppliers.

    • Do you offer free delivery?
      Yes, delivery is completely free across Pakistan.

    • Is cash on delivery available?
      Yes, you can pay for your order when it arrives.

    • How long does delivery take?
      Delivery takes 3–7 working days depending on your location.

    • Can I track my order?
      Yes, a tracking ID will be shared once your order has been dispatched.

    • What should I do if I receive a damaged item?
      Contact us immediately at zenvyastore [at] gmail [dot] com with your order number and photos.

    • Can I return opened products?
      No, used or opened items cannot be returned due to hygiene reasons.

    • Do you ship internationally?
      Currently, we only deliver within Pakistan.

    • Can I cancel my order?
      You can cancel your order before it is dispatched by contacting our support team.

    • What payment methods do you accept?
      We accept Cash on Delivery and online bank transfers.

    • Is my data secure?
      Yes, we use secure systems to protect your personal information.

    • Do you offer discounts?
      Yes, we frequently run sales and promotions. Subscribe to our newsletter to stay updated.

    • Can I change my delivery address?
      Yes, you can update your address before your order is shipped.

    • What if I receive the wrong item?
      Please email zenvyastore [at] gmail [dot] com, and we will resolve it quickly.

    • Do you offer refunds?
      Yes, refunds are processed once the returned item has been approved.

    • How do I contact customer service?
      You can contact us anytime via zenvyastore [at] gmail [dot] com.

    • Do you restock out-of-stock items?
      Yes, we regularly restock popular items.

    • Do you sell skincare and makeup products?
      Yes, we offer a wide variety of beauty, skincare, and makeup products.

    • How can I stay updated on new arrivals?
      Subscribe to our newsletter to receive updates and exclusive offers.