Return and Refund Policy

Zenvya is dedicated to ensuring customer satisfaction. If you are not happy with your purchase, you may request a return or refund in accordance with the following policy.

Eligibility for Returns

You can request a return within 7 days of receiving your order if:

  • You received a damaged or defective product

  • You received an incorrect product

  • The product is unused, unopened, and in its original packaging

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on used, opened, or personal care items such as lipsticks, creams, and skincare products that have been unsealed.

How to Request a Return

To initiate a return, email zenvyastore@gmail.com. with your order number, reason for return, and supporting photos (if applicable). Our team will review your request and guide you through the process.

Refunds

Once we receive and inspect the returned product, your refund will be processed within 5–7 business days. Refunds will be issued via your original payment method or bank transfer.